Refund and Cancellation Policy

1. Subscription Services

WebsitesEngine provides website design, hosting, maintenance, and related services through recurring subscription plans.

Your subscription begins once your first payment has been successfully processed.

2. Minimum Commitment

Some subscription plans include a minimum commitment period.

Unless otherwise specified during checkout, our standard plans require a 24-month minimum commitment.

By purchasing a subscription, you agree to complete the minimum commitment period.

3. Cancellation

You may request cancellation of your subscription at any time through your customer dashboard or by contacting our support team.

If your subscription has completed its minimum commitment period, recurring billing will stop at the end of your current billing cycle.

If you cancel before completing your minimum commitment period, you remain responsible for any remaining contractual payments unless otherwise agreed by WebsitesEngine in writing.

Cancellation ends future services but does not automatically waive outstanding balances or contractual obligations.

4. Refunds

Unless required by applicable law, subscription payments are non-refundable once the billing period has begun.

This includes:

• Monthly subscription fees
• Annual subscription fees (if offered)
• Partial months of service
• Unused maintenance hours included with your subscription

5. One-Time Fees

One-time charges, including but not limited to:

• Setup fees
• Premium Design upgrades
• Additional pages
• Custom development
• Other optional add-ons

are generally non-refundable once work has begun or the service has been delivered.

If a purchased service cannot be provided due to circumstances within WebsitesEngine's control, we may issue a full or partial refund at our discretion.

6. Domain Registration

Domain registration fees are generally non-refundable after a domain has been successfully registered with the domain registrar.

If a requested domain cannot be registered, any domain registration charge collected specifically for that unsuccessful registration will not be processed or will be refunded, as applicable.

Domain renewals are also non-refundable once processed by the registrar.

7. Failed Payments

If a scheduled payment cannot be processed, we may:

• Retry the payment
• Notify you of the failed payment
• Temporarily suspend your services
• Disable website access
• Suspend domain-related services where applicable

Continued non-payment may result in termination of services.

8. Website Suspension and Termination

We reserve the right to suspend or terminate services for:

• Non-payment
• Fraudulent activity
• Illegal content
• Violations of our Terms of Service
• Abuse of our platform

Suspension or termination for these reasons does not automatically entitle the customer to a refund.

9. Exceptional Circumstances

WebsitesEngine's standard policy is that payments are non-refundable, but WebsitesEngine may choose to issue a full or partial refund in exceptional circumstances at our sole discretion.

Providing a refund in one situation does not create an obligation to provide refunds in future situations.

10. Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Where local laws require refunds or provide additional customer protections, those laws will take precedence over this policy.

11. Contact Us

If you have questions regarding cancellations or refunds, please contact us using the contact information available on our website.